Question 1

What are the delivery charges?

Accepted Answer

Delivery charges depend on your Gorakhpur location and order value. Free delivery may apply above the threshold shown at checkout (often ₹1500). Enter your pincode to see exact charges.

Question 2

How long does delivery take?

Accepted Answer

Delivery timing depends on available slots for your Gorakhpur pincode. Same-day options appear when bakers and riders can fulfill your order.

Question 3

Do you deliver to all areas?

Accepted Answer

Creamingo currently delivers to serviceable pincodes in Gorakhpur, Uttar Pradesh. Enter your pincode on the site to confirm coverage before checkout.

Question 4

Can I schedule delivery for a specific date?

Accepted Answer

Yes—choose a delivery date and time slot during checkout when slots are available for your Gorakhpur address.

Question 5

What if I am not available at the address?

Accepted Answer

If you are unavailable, share alternate contact details or a safe handover instruction. Our team may call the recipient number on the order.

Question 6

How can I track my order?

Accepted Answer

Track orders from your Creamingo account Orders page using your order ID and status updates.

Question 7

Can I cancel my order?

Accepted Answer

Cancellation depends on preparation status. Contact support quickly with your order ID if you need to cancel.

Question 8

What if my order is delayed?

Accepted Answer

If delivery is delayed, check your order status and contact Creamingo support with your order ID for help.

Question 9

Can I modify my order after placing it?

Accepted Answer

Minor changes may be possible before baking starts. Contact support ASAP with your order ID.

Question 10

What is the order confirmation process?

Accepted Answer

You receive confirmation after successful checkout. Check SMS/email/WhatsApp updates and your account Orders page.

Question 11

What payment methods do you accept?

Accepted Answer

We support common UPI and card checkout options shown at payment. Available methods can vary by gateway.

Question 12

Is my payment information secure?

Accepted Answer

Payments are processed through secure payment gateways. Creamingo does not store full card details on our servers.

Question 13

When will I be charged?

Accepted Answer

If you see an unexpected charge, contact support with your order ID and payment reference.

Question 14

Do you offer installments?

Accepted Answer

Installments or EMI availability depends on your bank and the payment gateway options at checkout.

Question 15

How do I update my profile?

Accepted Answer

Update your profile details from the Account section after signing in.

Question 16

Can I change my email address?

Accepted Answer

You can manage email/phone from Account settings. Contact support if you need help verifying changes.

Question 17

How do I reset my password?

Accepted Answer

Use forgot password on the login screen to reset access securely.

Question 18

How do I delete my account?

Accepted Answer

Account deletion requests can be raised with support. We process them according to policy and legal retention needs.

Question 19

What is your refund policy?

Accepted Answer

Returns follow our refund policy. Perishable cakes have limited return windows—see Refund Policy for details.

Question 20

How do I return a product?

Accepted Answer

Contact support with photos and your order ID if there is a quality or delivery issue.

Question 21

How long do refunds take?

Accepted Answer

Report issues as soon as possible after delivery so we can investigate quickly.

Question 22

Can I customize my cake?

Accepted Answer

Many cakes allow a short cake message. Deeper custom designs may need advance notice via support.

Question 23

Do you offer eggless cakes?

Accepted Answer

Creamingo cakes are eggless. Product pages show vegetarian marking.

Question 24

What is the shelf life?

Accepted Answer

Shelf life depends on the product—follow the care card and refrigerate cream cakes as directed.

Question 25

Do you offer bulk orders?

Accepted Answer

Bulk and corporate orders in Gorakhpur are welcome with advance notice. Contact care@creamingo.com with quantity and date.

Question 26

How does the referral program work?

Accepted Answer

Referral rewards (when active) are credited per the current referral offer terms in your account/wallet.

Question 27

How do I use promo codes?

Accepted Answer

Apply eligible promo codes at checkout. Invalid or expired codes will not reduce the total.

Question 28

What are wallet credits?

Accepted Answer

Wallet cashback and balances (when enabled) can be applied at checkout within wallet rules.

FAQs

Delivery

Orders

Payments

Account

Returns & Refunds

Products

Rewards & Offers

Didn't find your answer?