Thank you for shopping at https://creamingo.com/

We value your satisfaction and strive to provide high-quality products and services. However, if you are not completely satisfied with your purchase, this Refund and Returns Policy outlines your rights and how we handle returns and refunds.

General Information

  1. General Conditions
    • This website, accessible at https://creamingo.com/ (the “Website/Site”), is committed to providing our customers with the highest quality products. However, on rare occasions, products may be found faulty or deficient. In such cases, we offer return and refund facilities in accordance with this Refund and Returns Policy (“Policy”).
    • By using this Website, you agree to the terms contained in this Policy. If you do not agree, you are advised not to transact on this Website.
    • You may initiate the return and refund procedure within the specified timeline and rules outlined below.

Returns and Refunds Rules

  1. Refund Eligibility

    • Orders may be canceled and refunded under specific conditions:
      • Cake and Sweet Food Items: At the time of delivery (only if the wrong item is delivered)*
      • Flowers: Return not applicable
      • Dry Fruits: 24-hour delivery window
    • If the order is not shipped or delivered due to unforeseen circumstances or limitations from our side, the order stands canceled, and the amount paid by you is refunded.
    • Orders can be canceled after the transaction date and prior to dispatch. Once dispatch is initiated, cancellations are not allowed.
    • Returns are not accepted if the wrong product model, color, or incorrect product/service is ordered by you.
    • Qualifying returns will be refunded in full, less original shipping and handling charges. A 20% cancellation charge applies in some cases.
    • Relevant documents and proof must be provided for return and refund consideration.

  2. Products Damaged During Transit

    • If a product is delivered in a defective condition or has physical damage, we will arrange for repair, replacement, or refund, provided you contact us within 24 hours of receipt.
    • Damaged products must be returned in their original condition, along with any packaging and items received.
    • Items not eligible for a refund include:
      • Cake, Bakery, and Sweet Food Items
      • Flowers and Bouquets

  3. Return Process

    • Cancellation requests can be made via:
      • My Account > My Orders > Select the item(s) you wish to cancel
    • Products must be returned in the same condition as received.

  4. Shipping Costs

    • Customers are responsible for packaging and returning costs.

  5. Response Time

    • Refunds are typically processed within 2 business days after quality checks or verifying the refund request.
    • Refund time may vary based on banking and payment channels, and we are not liable for delays caused by third parties.

  6. Refusal of Return or Refund

    • We reserve the right to refuse or cancel any return request not in compliance with this Policy or applicable laws.

Contact Information

For any feedback, questions, or comments about our Refund and Returns Policy, please email us at support@creamingo.com or creamingo24@gmail.com. We will respond within a reasonable time.