Thank you for shopping at https://creamingo.com/
After receiving the cake, immediately refrigerate it.
The cake should be consumed within 24 hours.
Every cake or pastry we offer is handcrafted and the chef has own way of baking and designing a cake, there might be slight variation in the product in terms of posture and appearance. We DO NOT guarantee delivery of the exact replica of the products mentioned on the website.
Last updated date: April 5, 2023
1. GENERAL
a. This website with the URL of https://creamingo.com/ (“Website/Site”), We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy (“Policy”).
b. By using this website,You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
c. You may initiate the return and refund procedure within the following timeline and rules:
- Cake and Sweet food Items : at time of delivery (Only if wrong item delivered)*
- Flowers : Return not applicable
- Dry Fruits : 24hr delivery window
d. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
2. REFUNDS RULES
a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Product. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands canceled, and the amount paid by You is refunded.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be canceled once the dispatch has been initiated.
c. We will not process a return if You have placed the order for the wrong product model, color or incorrect product or service.
d. When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges. (In case of Cancellation, a 20% charge will be applicable.)
e. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
f. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
g. If following, the product is found to be in good working order without defects, We will not take the return of the product.
3. PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage.
b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within 24 hours of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
d. Apart from the aforementioned goods and services,the following goods and service are not eligible for a refund:
- Cake Bakery Sweets food items
- Flowers and bouquets
4. RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the products can be made in the following manner:
Click on My account > My Orders > Select item(s) you placed that you wish to cancel
b. You are eligible to return the product only if You return the products in the same condition in which You received them.
5. SHIPPING COST
We provide all support to return the product. However,any cost incurred on the packaging or returning of the product shall be borne by the customer itself.
6. RESPONSE TIME
a. Refund amounts are normally processed within 2 Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within 2 Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
7. REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.
8. If you have any feedback, questions/comments about our Cancellation And Refund Policy, please email us at support@creamingo.com /or creamingo24@gmail.com Online Delivery team